Mystery Guest Program   

The "Mystery Guest" program is specifically designed to provide positive improvements to our service quality at locations nationwide. Our proven method of collecting customized survey data is through the use of professional market researchers known as Mystery Shoppers.  These specifically trained "shoppers" pose as hospital guests to evaluate our standard scripted responses, uniforms, cleanliness, safety compliance, speed of service, knowledge of hospital campus, etc.

All mystery guest results are password protected and available online within 36 hours.  This allows for our leadership, operational and training teams the ability to take immediate action.

Our hospital clients and management teams agree that the mystery guest program allows for a non-biased view of our services and has become a proven motivator for our employees to change in a positive manner.